Refund & Order Support Policy

Effective date: September 12, 2026

Cabo Delivery provides local shopping and delivery coordination for villas, condos, and resorts in Los Cabos. This policy explains how to request support when there is a problem with an order.

How to request help

Contact help@deliverycabo.com or WhatsApp +52 624 192 9021 as soon as possible. Include your order number, contact information, delivery-property details, a description of the issue, and photos when helpful.

Order changes and cancellations

Many orders are custom-sourced or include perishable goods. Once purchasing or preparation has begun, an order (or part of it) may no longer be able to be changed, cancelled, or refunded. Contact us as soon as possible; eligibility is confirmed by our team based on the order’s status.

Incorrect, damaged, or missing items

Please report problems preferably within 24 hours after delivery and include photos when applicable. We will review the order details and communicate the available resolution.

Refund eligibility and method

Custom shopping services, perishable goods, alcohol, and items already purchased for a customer may not be eligible for cancellation or refund. When a refund is approved, it is issued to the original payment method whenever practical.

Delivery confirmation

Delivery availability, timing, and applicable fees are shown at checkout or confirmed by our team for the delivery address. Same-day delivery is available only for qualifying orders placed before 1:00 PM and is not guaranteed until confirmed.

Contact

Cabo Delivery is operated by Blue Axis Group LLC with local coordination in Los Cabos. For additional terms, see our Terms & Conditions and Privacy Policy.